Carleen F. Maitland

 
   

Here are a shortened (since 2006) and full CV 

Education:

2001: Ph.D., Faculty of Technology, Policy
and Management, Section of Economics of Infrastructures,
Delft University of Technology, The Netherlands

1995: M.S. Engineering-Economic Systems, Stanford University,
Palo Alto, California

1988: B.S. Electrical Engineering, with honors, Worcester Polytechnic Institute, Worcester, Massachusetts

Academic Appointments:

2009-present: Associate Professor, College of Information Sciences and Technology, The Pennsylvania State University, USA

2002-2009: Assistant Professor, College of Information Sciences and Technology, The Pennsylvania State University, USA

2001-2002: Assistant Professor, Section of Information and Communication Technologies, Faculty of Technology, Policy and Management, Delft University of Technology, The Netherlands

Publications:

Journal Articles

  1. Tapia, A. H. and Maitland, C. F. (forthcoming) Wireless Devices for Humanitarian Data Collection: The Socio-Technical Implications for Multi-level Organizational Change. Information, Communication and Society.
  2. Maldanado, E., Tapia, A.H., and Maitland, C.F. (forthcoming) Collaborative systems development in disaster relief: The impact of multi-level governance. Information Systems Frontiers.
  3. Van Gorp, A. and Maitland, C.F. (2009). Comparative research on regional regulators’ associations: A theory-driven path for progress. Telecommunications Policy, in press.
  4. Maitland, C.F. and Van Gorp, A. (2009). Beyond Harmonization: ICT policy making in regional economic communities. The Information Society, in press.
  5. Van Gorp, A. and Maitland, C.F. (2009). Regulatory innovations: Tanzania’s pioneering position in Africa. Info – The journal of policy, regulation and strategy for telecommunications, in press.
  6. A. Tarnacha and C. F. Maitland (2008). Structural Effects of Platform Certification on a Complementary Product Market: The Case of Mobile Applications. The International Journal of IT Standardization and Standardization Research, Vol. 6, No. 2, pp. 48-65.
  7. Maitland, C.F. and Tapia, A. (2007) Coordinated ICTs for Effective Use in Humanitarian Assistance, The Journal of Information Technology in Social Change, 1(1), 128-141.
  8. Tapia, A., Maitland C. F. and Stone, M. (2006) Making IT work for municipalities: Building municipal wireless networks, Government Information Quarterly, 23 (3-4), 359-380.
  9. van Gorp, A.,  Maitland, C.F. and Hanekop, H. (2006) The broadband Internet access market: The changing role of ISPs. Telecommunications Policy, 30(2), 96-111.
  10. U. Wehn de Montalvo, E.A.M. van de Kar, C.F. Maitland (2005) Resource based interdependencies in value networks for mobile e-services International Journal of e-Business Research, 1(3), 1-20.
  11. C. F. Maitland, E. A. van de Kar, U. Wehn de Montalvo & H. Bouwman (2005) Mobile information and entertainment services: Business models and service networks International Journal of Management and Decision Making,  6(1), 47-64.
  12. H. De Vlaam and C.F. Maitland (2003) Competitive Mobile Access in Europe: Comparing Market and Policy Perspectives Communications & Strategies, No. 50, 2nd quarter 2003, 69-96.
  13. R. Westerveld and C. F. Maitland (2002) Technical and policy advances in rural telecommunications Southern African Journal of Information and Communication , 3(1), 80-84.
  14. C. F. Maitland, J. M. Bauer, J. R. Westerveld (2002) The European Market for Mobile Data: Evolving Value Chains and Industry Structure Telecommunications Policy, 26 (9/10), 485-504.
  15. Johannes M. Bauer, Michel Berne & Carleen Maitland (2002) Internet Access in the European Union and the United States Telematics and Informatics, 19(2), p. 117-137.
  16. Bert M. Sadowski, Carleen Maitland, & Jochem van Dongen (2002) Strategic Use of the Internet by Small-and-Medium- Sized Firms: An Exploratory Study Information Economics and Policy, (14) 1, p. 75-93.
  17. Carleen Maitland (1999) Global diffusion of interactive networks: The impact of culture AI & Society, Vol. 13, p. 341-35
  18. Stephen D. McDowell and Carleen Maitland (1998) The V-Chip in Canada and the United States: Themes and Variations in Design and Deployment Journal of Broadcasting and Electronic Media, Washington; Fall 1998; Vol. 42, Iss. 4; pg. 401, 22 pgs.

Under Review

  • Pogrebnyakov, N. and Maitland, C.F. Regional influence? Diffusion of spectrum allocation policies in the European Union and South America.
  • Ngamassi Tchouakeu, L. -M., Maldanado, E., Kang, Z. Robison, H., Maitland, C. and Tapia, A. Barriers to Coordination Between Humanitarian NGOs: Exploring the Benefits of Coordination Bodies.

Book Chapters

  1. Tarnacha, A. and Maitland, C. F. (forthcoming) The effects of standards competition on market entry: The case of the mobile application market. In Bolin, S. (ed.) The Standards Edge: Unifier or Divider? Ann Arbor, MI: Sheridan Books.
  2. Petrick, I. J. and Maitland, C. F. (2007) Economies of speed: A conceptual framework to describe network effectiveness. In Susman, G. (ed.)  Small and Medium-Sized Enterprises in the Global Economy,  UK: Edward Elgar, 61-77.
  3. Wehn de Montalov, U., van de Kar, E. A. and Maitland, C. F. (2007) Content is King? Interdependencies in value networks for mobile services. In Lee, I. (ed.) E-Business Innovation and Process Management, Hershey, PA: Idea Group, p. 68-92.
  4. Carleen F. Maitland (2006) Mobile commerce business models and network formation in Groebel, Noam and Feldman (Eds.) Mobile Media Content and Services for Wireless Communications. Mahway, NJ: Lawrence Erlbaum,139-152.
  5. A. van Gorp, C. F. Maitland and B. Cameron (2005) Scaling the wall: Factors influencing the conditions for market entry in the mobile data market in Sorensen, C. et al. (Eds) Designing ubiquitous information environments: Socio-technical issues and challenges. IFIP TC 8 WG 8.2 International working conference, August 1-3, 2005, Cleveland, Ohio, U.S.A., p. 277-292.
  6. Carleen F. Maitland (2004) Mobile commerce technologies and services: A SME user’s perspective. In: B. Preissl, H. Bouwman & C. Steinfield (eds). Elife after the Dot Com Bust. Berlin; Springer Verlag, p. 159-176.
  7. Rudi Westerveld and Carleen F. Maitland (2002) Technical Aspects of Rural Telecom in Mansell, Samarajiva & Mahan (Eds.) Networking Knowledge for Information Societies: Institutions & Intervention. Delft, The Netherlands: Delft University Press, pp. 115-117.
  8. Maitland, Carleen and Johannes Bauer (2001) National Level Culture and Global Diffusion:The Case of the Internet in Charles Ess (Ed.) Culture, Technology, Communication: Towards an Intercultural Global Village. Albany, NY: State University of New York Press, pp. 87-128.
  9. McDowell, Stephen D. and Maitland, Carleen (1998) Developing Television Ratings in Canada and the United States: The Perils and Promises of Self-Regulation in Monroe E. Price (Ed.) The V-Chip Debate: Content Filtering From Television to the Internet Lawrence Erlbaum Associates, Inc., N.J., pp. 23-46.

Book Reviews

  • Maitland, Carleen (2000) Book review of Trust in Cyberspace, Fred B. Schneider, editor Telecommunications Policy, Vol. 24, Nos. 6/7 (online at http://www.tpeditor.com/reviews/2000/)

Reports

  • C.F. Maitland, A.F. van Gorp, A. Tarnacha and J.R. Westerveld UMTS/WLAN integration: end user and organizational perspectives. Report to SurfNET. September 2004. 20 pages.
  • C.F. Maitland, A. Tarnacha, A.F. van Gorp and J.R. Westerveld The Delft UMTS Testbed and End-user Security Features NET Institute Working Paper #03-09, October 2003. 37 pages. (See www.netinst.org)
  • C.F. Maitland, A. Tarnacha, A.F. van Gorp and J.R. Westerveld End-user security in mobile telecommunications: Policy perspectives and a research agenda NET Institute Working Paper #03-10, October 2003. 14 pages. (See www.netinst.org)
  • C.F. Maitland, P. Crehan, A.F. van Gorp, A. Schevchenko, I. Horvath and J. Vergeest Distribution and Use Plan for e-Engineering enabled by Holonomic and Universal Broker Services. European Community Project Number IST-2001-34031. 34 pages.

Dissertation

Conference Presentations & Publications:

Refereed Conference Proceedings

  1.  Saab, D., Maldonado, E., Ngamassi Tchouakeu, L.-M., Orendovici, R, Maitland, C.F., Tapia, A.H. Building Global Bridges: Coordination Bodies for Improved Information Sharing Among Humanitarian Relief Agencies, In Fiedrich and Van de Walle (Eds.), Proceedings of the 5th International Information Systems for Crisis Response and Management (ISCRAM) Conference, Washington DC, May 4-7, 2008, pp. 471-483.
  2. Tarnacha, A. and Maitland, C.F. Entrepreneurship in Mobile Application Development in Spencer et al. (Eds.) Proceedings of the Eighth International Conference on Electronic Commerce (ICEC '06), Fredericton, Canada, August 14-16, 2006, pp. 589-593.
  3. Maitland, C.F., van Gorp, A., Tarnacha, A. and Westerveld, J.R. A multi-layer approach to the study of inter-organizational wireless infrastructure in Spencer et al. (Eds.) Proceedings of the Eighth International Conference on Electronic Commerce (ICEC'06), Fredericton, Canada, August 14-16, 2006, pp. 309-318.
  4. Maitland, C.F.,  Pogrebnyakov, N. and van Gorp, A. A fragile link: Disaster relief, ICTs and development. Proceedings of the 2006 International Conference on Information and Communication Technologies and Development (ICTD 2006) Berkeley, CA, May 25-26, 2006, pp.339-346.
  5. U. Wehn de Montalvo, E.A.M. van de Kar and C.F. Maitland Resource-based interdependencies in value networks for mobile Internet services  Proceedings of the Sixth International Conference on Electronic Commerce, Delft, The Netherlands, 25-27 October 2004, 627-638.
  6. E.A.M. van de Kar, C.F. Maitland, U. Wehn de Montalvo & H. Bouwman Design guidelines for mobile information and entertainment services: Based on the Radio538 ringtunes i-mode service case study. Proceedings of The Fifth International Conference on Electronic Commerce, Pittsburgh, PA, Sep 30-Oct 3, 2003, 413-421.
  7. C.F. Maitland, E.A.M. van de Kar, U. Wehn de Montalvo and H. Bouwman Mobile information and entertainment services: Business models and service networks. In Giaglis, G., Werthner, H., Tschammer, V. and Froeschl, K. (Eds.) Proceedings of The Second International Conference on Mobile Business, m-Business2003, Vienna, Austria, June 23-24, 2003, 69-86.
  8. Maitland, C. F., van de Kar, E. A. M.and Wehn de Montalvo, U.  “Network formation for provision of mobile information and entertainment services,” in Wigand, R. et al. (Eds.) Proceedings of the 16th Bled Electronic Commerce Conference, Bled, Slovenia, June 9-11, 2003, pp. 686-702.
  9. Carleen F. Maitland Exploring the Digital Divide: Institutional Foundations for Electronic Commerce in B. O'Keefe (eds.) Proceedings of the Fourteenth Bled Electronic Commerce Conference, Bled Slovenia, June 25-27th, 2001, pp. 403-418.
  10. Carleen Maitland Global Diffusion of Interactive Networks: The impact of culture in Ess, C. and Sudweeks, F. (Eds.) Proceedings of the Conference on Cultural Attitudes Towards Technology and Communication (CATAC) August 1998, London, England, pp. 51-70.
  11. Maitland, C., Steinfield, C. and Jang, C.-Y. "Supporting Globally Distributed Engineering Design Teams with Communication Technologies" in Enslow, P. et al. (Eds.) Proceedings of the Global Networking '97 Conference, June 15-18, 1997, Calgary, Canada, 338-346.

Refereed Conference Presentations

  1.  Maitland, C.F., Thomas, T. and Ngamassi Tchouakeu, L.-M. (2008). “Internet censorship and the protection of human rights: A social informatics perspective”, Panel presentation at the 36th Research Conference on Communication, Information & Internet Policy (TPRC), Alexandria, VA, September 26-28.
  2. Tapia, A.H. and Maitland, C.F. (2008). “The Data Collection Imperative: The Implications of Wireless Device Use for Humanitarian Accountability”, Panel presentation at the Annual Meeting of the American Sociological Association Section on Communication and Information Technologies (CITASA), Boston, MA, July 31-August 4.
  3. Zhao, K., Maitland, C.F., Ngamassi Tchouakeu, L.-M., Orendovici, R., Tapia, A. and Yen, J. (2008). “Emergence of Collaborative Projects and Coalitions: A Framework for Coordination in Humanitarian Relief”, Panel presentation at the World Congress on Social Simulation 2008 (WCSS 2008), George Mason University, Fairfax, VA, July 14-17.
  4. Van Gorp, A., Ngamassi Tchouakeu, L.-M., Maitland, C.F. and Tapia, A.H. (2008). “VSAT Deployment for Post-Disaster Relief and Development: Opportunities and Constraints for Inter-Organizational Coordination among International NGOs”, Panel presentation at the 17th Biennial Conference of the International Telecommunications Society, Montreal, Canada, June 24-27.
  5. van Gorp, A.F. and C.F. Maitland. The Regulatory Design Problem Revisited: Tanzania’s Pioneering Position in Africa. The 35th Research Conference on Communication, Information and Internet Policy (TPRC). Arlington, Virginia, September 28-30, 2007.
  6. C.F. Maitland and A.F. van Gorp. Beyond Harmonization: The Role of Regions in Facilitating ICT-Based Development. The 35th Research Conference on Communication, Information and Internet Policy (TPRC). Arlington, Virginia, September 28-30, 2007.
  7. A.F. van Gorp and C.F. Maitland, Regionalization of Telecommunications Regulatory Policy: A Model to Assess Regional Effects on National Regulations. The 57th Annual Conference of the International Communication Association. San Francisco, CA, May 24-28.
  8. Pusey, B. and C. Maitland, A. Tapia and J. Yen, A Survey of Trust Models in Agent Applications, Annual Conference of the North American Association for Computational Social and Organizational Sciences (NAACSOS), June 7-9, 2007 , Emory - Atlanta, Georgia , USA.
  9. Yen, J., Maitland, C. and Tapia, A. Simulated Decision Making for ICT Coordination in Disaster Relief Using Cognitive Agents,  AI in ICT for Development - Workshop at IJCAI, Twentieth International Joint Conference on Artificial Intelligence, Hyderabad, India; January 6-12, 2007.
  10. Tarnacha, A. and Maitland, C.F. Standards Competition and the Role of Intermediation in the Supply of Mobile Applications 34th Telecommunication Policy Research Conference (TPRC) Virginia, USA, September 29th-Oct. 1st, 2006.
  11. Maitland, C. F. (De)centralization in policy making and network architectures: A new era for wireless policy. Presented at the 16th Biennial conference of the International Telecommunications Society (ITS), Beijing, China, June 17th-19th, 2006.
  12. Petrick, I. and Maitland, C.F. Economies of speed: A conceptual model to describe network effectiveness. Third Klein Symposium, University Park, PA, October 12-14, 2005.
  13. Hoplight Tapia, A., Stone, M. and Maitland, C. F. Public-private partnerships and the role of state legislation in wireless municipal networks 33rd Telecommunication Policy Research Conference (TPRC) Virginia, USA, September 23-25, 2005.
  14. C. F. Maitland and A. Tapia Competition in the U.S. cellular industry: The role of and prospects for small carriers 33rd Telecommunication Policy Research Conference (TPRC) Virginia, USA, September 23-25, 2005.
  15. C. F. Maitland Self-regulation in the mobile internet industry: The case of location information privacy 50th Annual conference of the International Communications Association, May 25-27th, 2005, New York, N.Y.
  16. J.M. Bauer, Y.-C. Lin, C.F. Maitland and A. Tarnacha Mobile Communications Policy and the Transition to Next Generation Wireless 32nd Telecommunication Policy Research Conference (TPRC) Virginia, USA, October 1-4, 2004.
  17. A. van Gorp, C.F. Maitland and H. Hanekop The broadband Internet access market: Market and firm specific forces influencing the participation of ISPs The 15th Biennial International Telecommunications Society Conference, Berlin, Germany, Sept. 4-7, 2004.
  18. .R. Westerveld, C.F. Maitland and E.A.M. van de Kar 'UMTS Testbed TU Delft "From imagination to reality." Proceeding of the World Wireless Congress 2004, San Francisco, CA, May 25-28, 2004, Delson Group Inc. 2004.
  19. C.F. Maitland, E.A.M. van de Kar, and U. Wehn de Montalvo Network formation for provision of mobile information and entertainment services. 16th Bled Electronic Commerce Conference, Bled, Slovenia, June 9-11, 2003.
  20. Carleen F. Maitland and Heleen de Vlaam The implications of European Union policies for mobile Internet sevices in Europe. 53rd Annual Conference of the International Communication Association, San Diego, CA, May 23-27, 2003.
  21. Heleen de Vlaam and Carleen F. Maitland The increasing importance of access in European mobile telecommunications EuroCPR Conference, 23-25 March, 2003, Barcelona.
  22. Heleen de Vlaam & Carleen F. Maitland The Increasing Importance of Access in 3rd Generation Mobile Markets 13th ITS European Regional Conference, Sept. 8-10, 2002 Madrid, Spain.
  23. Johannes M. Bauer, Rudi Westerveld & Carleen F. Maitland Advanced Wireless Communication Infrastructure: Technical, Economic and Regulatory Conditions of UMTS Network Deployment 12th ITS European Regional Conference, Sept. 2-3, 2001 Dublin Ireland
  24. Johannes M. Bauer, Michel Berne, & Carleen Maitland Internet Access in the European Union and the United States paper presented at “Regulating the Internet: EU and US Perspectives" University of Washington, Seattle, April 27-April 29, 2000.
  25. Bert M. Sadowski, Carleen Maitland, & Jochem van Dongen Strategic Use of the Internet by Small-and-Medium- Sized Firms: An Exploratory Study paper presented at 27th Telecommunication Policy Research Conference (TPRC) September 1999 Virginia, USA
  26. Carleen Maitland & Johannes M. Bauer Global Diffusion of the Internet paper presented at The International Telecommunications Society August, 1999 Torino, Italy
  27. Carleen Maitland Bridge or Road Block? Developing Country Firms, Electronic Commerce, and Trust paper presented at International Assoc. of Mass Media & Comm. Researchers (IAMCR) July 1999 Leipzig, Germany
  28. Bella Mody, Hyun-Oh Yoo, Carleen Maitland, Mohammed Malouche Preparing for Competition in Telecommunication Services: Effects on Employment Around the World paper presented at The International Communication Association July 1998, Jerusalem,Israel
  29. Stephen D.McDowell & Carleen Maitland Developing Television Ratings in Canada and the United States: The Perils and Promises of Self-Regulation paper presented at The International Communication Association July 1998, Jerusalem, Israel
  30. Carleen Maitland & Stephen D.McDowell Technology Choice in Canada and the United States: Themes and Variations in 'V-Chip' Design and Deployment paper presented at The International Communication Association May 1997, Montreal, Canada
  31. Bella Mody, Carleen Maitland & Mohammed Malouche Jobs in Teleutopia: An International Comparison of Employment in Telecommunication Services paper presented at The International Studies Association March 1997, Toronto

Externally Funded Projects:

  • Mapping the DNA of the Supply Chain. A project funded by IBM to examine sectoral differences in supply chains and identify ways to enhance effectiveness across these differences. Together with Irene Petrick and Carleen Maitland of Penn State, the project team is made up of researchers from Michigan State University, University College Dublin and the National University of Singapore. The project runs from November 2007 - November 2008.
  • Coordination of Humanitarian Organizations in Relief using Technology (COHORT). A project funded by the National Science Foundation to understand inter-organizational decision making in the domain of the ICTs for relief. The project team is lead by Carleen Maitland and includes Andrea Tapia and John Yen from IST as well as Benita Beamon from the University of Washington. The project runs from January 2007-Decomber 2009.
  • Network effectiveness in the Pennsylvania Plastics Sector. A project funded by the Pennsylvania Plastics Initiative to profile the plastics industry and provide recommendations for training targeted at enhancing coordination among Pennsylvania's plastics manufacturers. The project team is led by Irene Petrick (PI) and consists of Carleen Maitland and Nicolai Pogrebnyakov. The project runs from May 2007 - February 2008.
  • Network effectiveness in U.S. manufacturing. A project funded by the National Institute of Standards and Technology (NIST) in the U.S. Department of Commerce that examines how network effectiveness can be measured across sectors and how small manufacturers can perform network analyses to assess strategic fit. The project team is led by Irene Petrick (PI) and consists of Carleen Maitland, Doug Thomas and Gerald Sussman, all from Penn State's School of IST and Smeal College of Business. The project runs from September 2005-December 2007.
  • End user control and security features in UMTS services. A project funded by the NET Institute that examines end-user security features available in a UMTS test-bed at Delft University of Technology and applies its findings to an analysis of the viability of U.S. and European security policy from the end-user's perspective. The project team consists of researchers at Penn State and Delft and runs from May-September 2003
  • e-HUBs: e-Engineering enabled by Holonomic and Universal Broker services. A project funded by the European Commission under the ‘Information Society Technology’ Programme (1998-2002) to design an online engineering services intermediary. The project team consists of 7 principal European contractors and 2 assistant Latin American contractors, with a total budget of over € 2 million 50% funded by the EC. Project number IST-2001-34031.

Internally Funded Projects:

  • The international context of information technology. A project funded by Penn State's Equal Opportunity Planning Committee (EOPC) to develop a course that will provide students in the School of Information Sciences and Technology with a forum for integrating knowledge gained in their foreign cultures courses to their field of expertise in IT. The project consists of a development period (summer/fall 2003), a pilot offering of the course (spring 2004), a revision of the course material (summer 2004) and a launch of the senate-approved course in two Penn State locations in spring 2005.

Invited Talks

  • NetHope Annual Meeting. Panel discussion: "Collaborating and partnering with NetHope—lessons learned, future opportunities” Microsoft, Redmond WA, May 9-11, 2007.
  • HumaniNet webcast: Panel discussion: Disaster Management and Humanitarian Assistance Tools. February 15, 2007.
  • Delft University of Technology Workshop on Business Models for Innovative Mobile Services Delft, The Netherlands, November 15-16, 2002.
  • European Institute for the Media e.V.(EIM) 2nd Transatlantic Dialogue: Mobile Communications in the Next Generation Wireless Networks New Applications and Usability Duesseldorf, February 28th, 2002.
  • German Institute for Economic Research E-life after the dot-com bust Berlin, December 13-14, 2001.
  • Adam Smith Institute Policies for extending telecommunications services: addressing the technical and institutional practicalities London,28 February – 2 March 2001.
  • University of Dar es Salaam & NUFFIC Ecommerce: Myths and Realities Dar es Salaam Sheraton, October 30, 1999.

Other Employment:

  • 1997-1998 Dept. of Telecommunication, Michigan State University, East Lansing
    Instructor (TC 201/ TC 801 Intro to Telecommunication Technologies)
  • 1996-1997 TeleCommunications Inc. (TCI), Lansing, MI
    Government Affairs Intern
  • 1995-1996 Daimler-Benz, Palo Alto, CA
    Research Consultant
  • 1994-1995 Pacific Bell, San Diego, CA
    Network Cost Analyst
  • 1991-1992 U.S. Peace Corps, Malawi, Southern Africa
    Volunteer Secondary School Teacher (Math & English)
  • 1990-1991 Nynex, Boston, MA
    Network Cost Analyst
  • 1988-1990 Nynex, Worcester, MA
    Outside Plant Engineer

Professional Activities:

Ad hoc reviewer for the following journals:

  • Telecommunications Policy
  • Information and Management
  • Business Process Management Journal
  • Electronic Markets
  • International Journal of Electronic Commerce
  • Journal of Information Technology (JIT)
  • Telematics and Informatics

Ad hoc reviewer for the following conferences:

  • Bled Conference on Electronic Commerce
  • ICIS
  • International Communications Association
  • International Telecommunications Society

Program Committees

  • International Telecommunications Society Annual European Regional conference, 2005-2007
  • Global Mobility Round Table, Center for Telecom Management, Marshall School of Business, University of Southern California, 2007

Panel Organizer

  • Information Systems for Crisis Response and Management (ISCRAM) 2008 Panel co-chair (Andrea Tapia and Carleen Maitland) "Information Coordination between Heterogeneous Emergency and Relief Agencies".

College of Information Sciences and Technology
The Pennsylvania State University
321E IST Bldg.
University Park, PA 16802
USA

Telephone 1-814-863-0640
Fax 1-814-865-6426
E-mail cmaitland@ist.psu.edu
http://faculty.ist.psu.edu/maitland